“These institutions, they were ‘health’ and they were ‘hospital’, so the people that lived in them were patients... Which indicated that, if they’re patients, there must be something wrong with them, which wasn’t the fact.”

“On a lot of the wards the staff genuinely did care very much for the people that they were looking after... It was just that they didn’t realise how people’s lives could be different. I think they’d been told this is the way to do things, this is what’s best for people, that they didn’t realise there were better ways.”